AI agents

An agent that knows your business and never goes home.

It answers the questions you're tired of answering, takes details from people who'd otherwise have clicked away, and passes you the ones worth ringing back. Trained on your real prices and services — not a generic chatbot with your logo on it.

From: £1,200 + £95/mo
Live in: About three weeks
Commitment: Monthly, cancel with a month's notice

Four evenings, four businesses

This is what it actually looks like.

Capability lists are useless — everyone's says the same six things. Here are four real shapes of enquiry, and what a Wovelo agent says back. The replies below are the kind we write and test with you, not marketing copy.

A heating engineer

Sunday, 21:40

A boiler has packed in. The customer wants to know whether this counts as an emergency and roughly what a callout costs. The contact form asks for their postcode and promises a reply “within two working days”.

The conversation

Customer says: My boiler's making a banging noise and there's no hot water. Can someone come tonight?

Agent replies: That sounds like a lockout rather than an emergency leak — no water on the floor is good news. We don't do same-night callouts, but I can get you the first slot tomorrow. Emergency callout is £95 for the first hour, parts on top, and we'll tell you the price before we fit anything. What's your postcode and a number to ring?

Job booked at 21:41. The engineer reads it over breakfast.

A hair salon

Any weekday, mid-appointment

The phone rings while both stylists have their hands full. Three quarters of the calls are the same four questions: do you do balayage, how much, how long, and do you have anything Saturday.

The conversation

Customer says: How much is balayage and how long does it take?

Agent replies: Balayage starts at £120 for shoulder-length and takes about three hours, including the toner and blow-dry. If you've got box dye on there now we'd want you in for a free strand test first — it changes what's possible. Want me to note your name and number for a callback, or shall I take your preferred days?

The phone stops ringing for the easy ones. Stylists keep cutting.

A small accountancy practice

January, obviously

A hundred enquiries in a fortnight, and maybe fifteen are the right kind of client. Reading and replying to the other eighty-five is a week of somebody’s life.

The conversation

Customer says: I need my self-assessment doing, deadline is in nine days.

Agent replies: We can usually still take those on, with two conditions: your bookkeeping needs to be in a state we can work from, and we'd need everything by the 25th. If you're a sole trader with under £90k turnover it's £280 fixed. Limited company is different — I'd rather Sarah quoted that properly. Which are you?

The fifteen good ones surface. The rest get a straight answer at 11pm.

A trade supplier

All day, every day

Twenty “can you do this in oak, and how soon” emails a day. Each one means opening the stock sheet, checking a lead time, and typing the same paragraph again.

The conversation

Customer says: Do you have 18mm oak-faced ply in stock, and can I collect Thursday?

Agent replies: 18mm oak-faced is in — 2440×1220 sheets, £68.40 plus VAT each. Thursday collection is fine from the Tuesday cut-off. If you need more than ten sheets I'll flag it to the yard now so it's banded and ready. How many, and what name shall I put it under?

Quote out in seconds, stock checked automatically, nobody retypes anything.

The honest bit

Four things ours deliberately won't do.

Most of what goes wrong with AI in small businesses is an agent being allowed to do something it had no business doing. These limits are set on purpose, on day one.

Pretend to be a person

Ours say they’re an agent in the first line. Customers work it out in about four seconds anyway, and the ones who feel tricked don’t come back.

Guess at prices

If it doesn’t know, it says it doesn’t know and takes a number. An agent that invents a quote costs you more than the enquiry was worth.

Handle anything with real risk in it

Medical, legal, safeguarding, money advice — the agent gathers details and hands straight to you. We build the handoff before we build the clever bit.

Replace the person who answers the phone

It handles the four questions you’re sick of. The interesting conversations still reach you, with better notes than you’d have taken.

The half nobody advertises

The best agent we've built didn't talk to a single customer.

Customer-facing agents get the attention. But the jobs that quietly cost you a day a week are usually internal: copying details between two systems that don't talk, chasing the same three suppliers, turning a scribbled site visit into a quote.

Quote drafting. Job notes in, priced draft out, you check and send.
Inbox triage. Sorted, summarised and flagged before you open it.
Supplier chasing. The follow-up email nobody remembers to write.
Weekly numbers. Pulled from wherever they live, in one short message.

We use modern automation tools for this rather than building everything from scratch — cheaper for you, and easier to hand over if you ever want to run it yourself. If it turns out the honest answer is “a spreadsheet and twenty minutes on a Friday”, we'll say that too. That's more of a consultancy conversation.

How it gets built

Nobody hands you a login and wishes you luck.

We write down what your business actually says

Prices, services, what you don't do, the three things people always get wrong about you. Usually a ninety-minute call. Most clients tell us this document alone was worth it.

We build it and then try to break it

Rude customers, trick questions, people asking for things you don't sell, someone typing in all caps at 2am. You'll get the transcripts of us trying, including the bits it failed.

It goes on your site and we watch it

First fortnight, we read every conversation. Anything it fluffs gets fixed that week. After that it's a monthly report and retraining whenever your business changes.

The agent needs somewhere fast and reliable to live — that's why we do websites and hosting as well. If you already have a site you're happy with, we'll fit the agent to it instead of selling you a rebuild.

Try it rather than trust us

The agent on this page is one of ours.

It's trained on Wovelo — our prices, our process, what we turn down. Ask it something awkward. Ask it what we cost. Ask it something we don't do and watch it say so.

Your conversation stays in this browser tab and is cleared when you close it.

Wovelo's own agent

Same build, same training process, same monthly cost as one of yours.

Hello — I'm Wovelo's agent. I can explain what we do, roughly what things cost, and how quickly we can start. What would you like to know?

Straight answers

The questions we get asked most.

How does the agent know anything about my business?

We train it on what you already have — your price list, your service pages, your opening hours, the email replies you send most often. If those things don’t exist in writing yet, the first session is us asking you questions and writing them down. That document ends up being useful well beyond the agent.

What happens when it gets something wrong?

It will, early on. Every conversation is logged, and you get a monthly summary of what it was asked and where it hedged or fumbled. We retrain against those specific cases — that’s included, not a change request. Most agents settle down after two or three rounds.

Which AI model do you use?

Whichever fits the job and the budget. Models from Anthropic, OpenAI and DeepSeek all have their moments, and the sensible choice changes every few months. We stay model-agnostic on purpose so we can move you when something better or cheaper turns up, without rebuilding anything.

Where does my customer data go?

Conversations run through infrastructure we control in the UK, and then to whichever AI provider generates the reply. That second hop is the one worth asking about, because plenty of providers process outside the UK — so where your customers’ words end up is a decision we make together at the start, and we write the answer into the contract along with the retention period. We don’t sell it and we don’t train public models on it. The agent on this page uses Mistral, which processes in the European Union, and our privacy notice says so plainly. Ask that question of anyone selling you an agent — a surprising number can’t answer it.

Can it book people in properly, not just take a name?

Yes, if you have a calendar or booking system worth connecting to. Where you haven’t, taking the name, number, job and preferred slot straight into your inbox gets you most of the value for none of the integration cost. We’ll be honest about which of those you actually need.

What if I want to stop?

A month’s notice, no exit fee. We hand over your training document and conversation history and remove the widget. We’d rather you left cleanly than stayed because leaving was painful.

Tell us the four questions you're sick of answering.

That's genuinely all we need to tell you whether an agent is worth it for you. Twenty minutes on the phone, and a straight yes or no at the end of it.

Book a 20-minute call [email protected]